This wager was graded incorrectly - Ref. 24071964369676
Keys withdrew due to injury in the third set. Per section 2 of your tennis rules:
“2. In the event of a match starting but not being completed, all bets will be void unless the result of the wager has already been determined.”
I had a previous bet get voided under similar circumstances so I’m not sure why this was graded as a loss. Please correct this
I’ll take a look at this
This would have been graded as a loss as the result was already determined.
Ahhh I see now. That really sucks. Thanks for checking
Ref. 24071964635045
@Paul_Bovada Should be a won bet but it’s showing as loss and they subtracted from my balance
It is not showing as a loss, it is showing as not settled.
They are having settlement issues as I posted above, they are working on it now.
Paul do you know if its for current wagers or just wagers pre website issue? All my money is tied up in pending bets from last night and im afraid to put more on if even current bets are affected
I’m afraid I really don’t know, we have just been advised of issues with wager settlements
Ok il wait then, thanks for the response
Can you find out about my 4 wagers that hasn’t been settled from yesterday?
We have no ETA at the moment unfortunately, as soon as I have any updates I will let you know.
Guys I’ve been told that any wagers placed now should settle fine, the issue seems to be with previous wagers from last night, please let me know if this is not the case, but this is what I am being advised at this time.
Thank you for responding
We cannot settle wagers, they will be settled in due course.
Please read above.
