Wager Settlement Issues

Ksmith1033 · February 2, 2021, 9:22pm

Thanks appreciate it

baldandbankrupt · February 4, 2021, 3:33am

@moderators This won but it was graded a loss.

Ref. 21021263947831

Jasmine · February 4, 2021, 11:04am

The wager has been re-settled as a win. Congrats on your winnings

Bears022 · February 7, 2021, 5:43am

Can you please grade Ref. 21021266167406?

Thanks,

Jasmine · February 7, 2021, 10:30am

Hi @Bears022,

The Wager has been settled for you now.

annesophiesanchez680 · February 7, 2021, 3:23pm

So I would like to know if the extra point is considered a successful field goal?

Ryan_Bovada · February 7, 2021, 3:37pm

@annesophiesanchez680, Welcome to the Community!

Extra point kicks would not count as a field goal. If you’re asking for props such as longest yardage of field goal kicked for instance, the extra point kicks would not count.

annesophiesanchez680 · February 7, 2021, 3:41pm

Yeah I was asking because of first successful field goal yardage

chazcoe21 · February 9, 2021, 1:52pm

I have an issue with wager payout from Superbowl. Basically the account was supposed to be creditted and then the transaction said it was, i never saw it added, then taken away from me in total under bonus closed. Not sure why it is taking so long to get the winning wager creditted to account.

Ryan_Bovada · February 9, 2021, 1:55pm

@chazcoe21, Welcome to the Community.

I’ll be PMing you shortly.

chazcoe21 · February 9, 2021, 2:04pm

Ok sounds good

kukenlever · February 9, 2021, 5:18pm

I bet on Kuzma to record a double double last night and I was refunded. 2 separate $30 wagers.

He had 11 points and 10 rebounds.

Ref. 21021268048246
Ref. 21021267875436

Please fix this.

Ryan_Bovada · February 9, 2021, 5:40pm

I’ll escalate this now for you.

Ryan_Bovada · February 9, 2021, 5:51pm

@kukenlever Unfortunately these wagers seem to have been graded correctly, as they did state that the player must start for action. It appears Kyle Kuzma didn’t start the game.

kukenlever · February 9, 2021, 5:53pm

He never starts. He is a 6th man. If that was really the case, why did it take until after he competed the feat to refund the bet. It doesn’t state that.

Markets for: Total Points, Rebounds, Assists, Blocks, Free Throw, will be settled based on the performance of the named player. Push rules apply.

Ryan_Bovada · February 9, 2021, 5:55pm

This isn’t any of those markets as it was a specific prop bet based on whether he gets a double double. Also, the specific wager details always count in these cases and it does clearly state the player must start unfortunately.

nollegeispower · February 9, 2021, 9:19pm

That’s messed up

Snoopburbs · February 10, 2021, 5:26pm

Good afternoon, I’m writing about Ref. 21021268726842. The match has been over for a while now and a it has not been graded yet. Just making sure nothing was wrong as all my other wagers were usually paid out minutes after the match ends. Thanks for all your help

Ryan_Bovada · February 10, 2021, 5:55pm

@Snoopburbs Welcome to the Community.

This has been escalated now.

Snoopburbs · February 10, 2021, 6:00pm

It’s been fixed. Thanks so much for the quick attention to this!