Money was credited to my account, then pulled out and customer service/ Sports info department said game was cancelled, even though the Bears won game 1 14-6 of a doubleheader. I was even paid out for the win in the 3rd inning. They also credited me with a loss on a game that hadn’t even started! I explained both to customer service and all they said was it was cancelled and I bet on the wrong game etc. horrible horrible horrible! I have reference numbers and pictures to prove everything. Looks like my account was recently adjusted for the KBO Hero game as well. No different than stealing money and I get no where with customer service. Can we just cancel bets that we lose from the system when we want like they do? I’m finding a new book! Anyone else having this issue?
Louis, can you make this right?
Our Sports team have now unsettled the loss on the match that hasn’t started yet.
If there’s another wager you want me to take a look at, send me over the wager reference via PM and I’ll see what’s going on with it.
Hey @moderators mind taking a look at Ref. 20061146866657 when you have a chance. Tennis match got cancelled, can show the result if needed. Thanks and always appreciated!
@moderators can you look at ref 20061148068733 please
All matches complete and ready to be graded
Thanks!
Both of these hit? I only got paid as if one did and that one being the morikawa one. I triple checked and mickelson beat both of those guys.
Bovada graded new york subliners as a loss map 2 against toronto ultra in call of duty
What can we do to get this issue corrected?
Edit - Wow extremely impressed, before i thought to come to community i decided to send in a ticket. When I posted here Ryan reached out and had the issue fixed without any hassle in less than 30minutes.
very please with Ryan_bovada thank you
Hi–Wager 20071149982545 was originally made on 8 July at 0355 before a match starting on 8 July at 0500, but was unsettled from a win and regraded today (15 July) as a push due to “late or post past wager.”
The problem appears to be that the unsettled ticket now shows that match began on 7 July, but the match actually started on 8 July (https://www.espncricinfo.com/series/19497/game/1225247/england-vs-west-indies-1st-test-west-indies-in-england-2020). The correct match info is shown in my original ticket from when the bet was placed, but somehow your system has incorrectly changed the match start date retroactively.
Please let me know if you need any further info to resolve this issue–thanks for your time!
Nick
We’ve gone ahead and sent over the results and your link to the Sports Team. We’ll have a resettlement or explanation coming through soon.
This match has been canceled.
Ref. 20071152363827
I had a couple “first to score” and “anytime goal scorer” wagers for the NE/TOR game this morning that were graded as losses. However, no one scored, and there were no “no goal scored” options… in my experience and understanding, that should be graded as a push correct? And in Bovada a rules, there is no specific mention of this scenario, but it does state:
“ If a match is abandoned without any goal at all, all bets on the First, Last and No Goal will be graded as ‘No Action’. Own goals don’t count.”
Which is the closest approximation of what happened
Ref. 20071154126873
Ref. 20071154122730
Ref. 20071154126872
I’ve looked all over, and cannot find a rule that states that it’s a loss of no goals are scored. For “first team to score” there is a “no score” option
@GeezeMoney03, the rule you stated above requires a match to have been abandoned prior to any goal being scored. In the case of this game it wasn’t abandoned and the match was finished in completion.
Also, unfortunately on review there was a ‘No Goal’ option for these wagers that was available and that was the correct wager decision unfortunately.
That’s interesting, because I’ve checked back under a few first and anytime goalscorers options, under multiple games… and there are no “no goal scored” options.
We’ll take a look into this now.
I could do this for multiple other games… under the “first goal” or “Anytime goal” player props, there is NO “no goal” option
We’ve escalated this to the Sports Team now and I’ll have some details shortly.