Wager Settlement Issues

Sports Wagering Help
#64

Welcome @WILCAL123

The wager was settled as a loss as the $180,000,000 jackpot wasn’t won last Saturday.

#65

Hey @moderators can I get Ref. 20041132652126 reviewed. Begrip did indeed play and I can DM the results page if needed.

1 Like
#66

@rpgray, We’re looking into this, and we’ve sent you a PM requesting further information.

#67

So I picked a 2 team parlay and and both teams ended up winning but it says I lost? Can I get some help?

#68

@Drake6191, Welcome to the Community.

We’ll be happy to take a look into your wager, but we would need you to provide the wager reference number or more details about the wager in question, such as teams involved, bet amount, and timeframe.

Please PM us here, and we’ll be glad to take a look.

#69

Why is # 20041133464578 being graded a loss? You guys are getting pretty sketchy

Wager Settlements
#70

@Andytmartin7 I’ll have the wager reviewed.

#71

I recommend that everyone watches their wager settlements very closely. Just today I have had 3 E-soccer wagers graded completely wrong. I have to reach out to the chat every time and wait 10 minutes to connect with someone, then answer all the questions and show proof. Keep in mind, showing proof isn’t as easy as just checking ESPN. This is ridiculous and it needs to be fixed.

Wager Settlements
#72

@hcohen1414, We certainly do apologize if you’ve had multiple wagers graded incorrectly.

That being said if you ever do notice an issue with your wagers we’ll gladly look at them and do our best to fix them. We don’t usually require the player to do the work in regards to proving that a wager is incorrect, and will check into any request brought to us.

#75

I can understand your concerns over this wager, and I’ve reached out to you via PM again to discuss further.

#76

I placed a bet the other day and it has gone in and out of my account. Wondering if you could provide insight. Bet placed was a ML win and says unsettled and loss? Thanks

#77

Ref. 20041133618829

#78

I’ll take a look into it for you.

#79

20041133671347

20041133676843

Match has definitely ended as one of the participants is playing in another already, just wondering what happened.

#80

@GeezeMoney03 I’ll have a look

1 Like
#81

I appreciate it, it’s been over an hour since it ended

1 Like
#82

Hi mods.
I’m still waiting on ref 20041133684095
The match ended over an hour ago and results said final yet no grade. Can you please grade? Thank you.

#83

@Kman0207 we’ll have a look

#84

20041133683801

Same issue, it must not like that particular sport haha

#85

Thank you Matty.